We hope you love your purchase from DOM Sports Shuffleboard, but we understand that sometimes items may need to be returned.
We will accept returns for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
**To provide additional time for holiday returns, all orders placed between Nov 15 and Dec 31 of a calendar year will be eligible for return until January 31 of the following year. Guidelines around the condition of the item, as noted below, will still apply.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email us at firstname.lastname@example.org with your order number or a copy of your receipt. We will confirm receipt of your email and provide instructions for returning your product. Please note that you will be responsible for return shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds are eligible on product only; order shipping costs are non-refundable.
If your return is approved, then your refund will be processed, and a credit will be applied via your original method of payment, within 5 business days. Please note credit card companies have different rates of processing. Once we have refunded your product, please contact your bank/ credit card company for updates.
Shuffleboard courts are eligible for returns for 30 days from the date of purchase, provided the following terms are met. Courts must be in new, unused condition and returned in their original packaging. If there is any sign of use or damage, we will be unable to refund your purchase. You are responsible for the return – either in person (please pre-arrange a drop off time with our customer service team) or by purchasing your own return shipping labels. For courts returned for reasons other than manufacturer defects, a restocking fee of 10% of the purchase price will apply. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Courts are a significant purchase so please ensure you have consulted with our team and chosen the court that is most appropriate for your playing conditions. Details about each court are available here.
To return your product, you should mail your product to:
Attention: Shuffleboard Returns
957 Roselawn Avenue
You will be responsible for paying for your own return shipping costs. You may want to consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
In the unlikely event that you received an item that was defective, damaged or missing parts, please send us an email at email@example.com and include your order number and a description of the issue. We will have you back and playing in no time!